If an item is found to be defective, or does not correspond to what was ordered, it might be returned in its original unused condition. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund or exchange and we will assign you a tracking #.
2. Mail your returned item to the mailing address provided.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
French Language Resources is not responsible for products lost during return shipping.
Some items cannot be returned if they are opened. These include music, reproducible materials, textbooks and activity books.
Items returned for another reason are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.